Refund Policy

Service operator: DREAMEGA INFORMATION TECHNOLOGY LLC, a Wyoming limited liability company, 30 N Gould St, Ste N, Sheridan, WY 82801, United States.

Last updated: October 21, 2026

This policy applies to one-time credit purchases at videowatermarkremover.app/studio. The free browser tools do not require a purchase.

Failed jobs

Credits are reserved while a job is pending and charged for successful processing. A definitively failed job releases its reserved credits automatically. An uncertain or still-processing status may need reconciliation before release; contact us with the job reference instead of submitting duplicate jobs. A credit release is separate from a refund of the original payment.

Unsatisfactory results

AI removal can leave artifacts or change detail, especially with complex motion or a large covered area. If a result is clearly unusable, contact us within 7 days with the job reference for review. Where a processing defect is confirmed, we may correct the job or return the affected credits. A successful result that differs from personal taste is not automatically a failed service. This review does not limit mandatory consumer rights.

One-time credit packs

The studio sells USD 5 / 500-credit, USD 15 / 1,500-credit and USD 30 / 3,000-credit packs. These are one-time purchases with no automatic renewal. Purchased credits expire 12 months after the purchase is successfully settled; buying a later pack does not extend the earlier pack.

If none of the credits from a purchase has been used for a successful billable job, you may request a full refund within 14 days of purchase. Pending reservations must be reconciled before the unused balance can be confirmed. When a refund succeeds, the associated purchased credits are revoked.

Because processing incurs computational costs, a purchase is non-refundable once any of its credits has been used for a successful billable job, except where mandatory law requires otherwise. Failed jobs and credits deducted in error are handled under “Failed jobs” above. We do not offer recurring subscriptions or automatic renewal in this launch.

Duplicate or mistaken charges

If you believe you were charged twice or a payment is incorrect, contact us with the relevant transaction references. We will investigate and correct confirmed duplicate or mistaken charges.

How to request a refund

Email hello@videowatermarkremover.app from the address on your account, with the invoice number or job reference and a brief explanation. Do not include passwords or full card details. Approved payment refunds are issued to the original payment method; when they appear depends on the payment provider and your bank.