Question 1

How do credits work?

Accepted Answer

Credits are the shared unit used to run available AI models. Your plan adds a credit allocation, and each generation uses the amount shown in its quote.

Question 2

Will I see the price before generating?

Accepted Answer

Yes. The generation form calculates the exact credit quote for your current model and settings before you submit.

Question 3

Can I cancel a subscription?

Accepted Answer

Yes. You can cancel from billing settings. The effective date shown there depends on your payment method and current billing period.

Question 4

When do credits expire?

Accepted Answer

Monthly subscription credits remain available through the monthly billing period, and annual credits through the annual billing period. Purchased one-time credit pack credits do not expire.

Question 5

How do one-time credit packs work?

Accepted Answer

A credit pack is a one-time payment with no automatic renewal. Its credits are added after the payment provider confirms the purchase and can be used across supported models.

Question 6

What happens if a generation fails?

Accepted Answer

Credits are reserved when a job starts. If the job fails before a billable result is completed, the unused reservation is released back to your available balance.

Question 7

Can I request a refund?

Accepted Answer

Refund eligibility depends on payment status, credit usage, and the refund policy. Contact support with the purchase details so the transaction can be reviewed.

Question 8

Which plan should I choose?

Accepted Answer

Start with your expected monthly volume. Choose a larger credit allocation if you create frequently, use higher-cost settings, or want more room to experiment.

Choose credits for the way you create

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